Digital Inclusion Hub

MECC is proud to be officially awarded by Birmingham City Council as a designated Digital Inclusion Hub. We provide trusted, local support to help people get online, build digital skills, and access essential services. Through our friendly, community-based approach, we’re helping individuals feel more confident using technology in their everyday lives.

Building Digital Skills

We can help you build the skills and confidence to use digital technology in everyday life.

Getting Started: Learn the basics such as connecting to Wi-Fi, using a keyboard or mouse, and browsing the internet. We also support video calls and filling in online forms.

Everyday Essentials: Get help using apps and online services like checking appointments on the NHS App, ordering prescriptions, accessing council websites, managing bills, and online banking.

Staying Safe Online: Learn how to create strong passwords, use two-factor authentication, and identify suspicious links or emails to protect yourself from scams.

Knowing What to Trust: We’ll guide you on how to check whether online information is reliable and relevant.

Staying Connected: Use video calls and messaging to stay in touch with family, friends, and essential services.

Building Confidence: Learn at your own pace with our support, helping you feel comfortable and confident using digital tools in daily life.

Digital Wellbeing: Understand how to manage screen time and use technology in a balanced and healthy way.

We also work with local partners, including a network of Digital Champions, ensuring you receive support in a way that suits you best. Get in touch to find out more.